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Information, Referral and Assistance

Role of Information, Referral & Assistance

There are several Information, Referral and Assistance (IR&A) resources for Vermonters who are older or have disabilities. IR&As help people find the right service, educate themselves about important issues and understand various eligibility requirements. In many cases, contacting an IR&A provider is the first step for individuals who need assistance and wish to maintain and/or increase their independence. The IR&A providers include, but are not limited to:

Vermont 2-1-1 (DIAL 2-1-1) - Referral specialists provide callers with information from resource databases that contain detailed descriptions of programs and services provided by community, social, health, and government organizations.

Senior HelpLine - (800-642-5119) - The Senior HelpLine is an information and assistance resource for people age 60 and older.  Staffed by knowledgeable professionals at Vermont's Area Agencies on Aging, the Senior HelpLine can answer questions and help identify resources to assist people to age successfully.  They may share available options for caregiver support, health insurance counseling, transportation, senior nutrition programs including meals on wheels, adult day programs, home health services, housing alternatives, exercise and wellness programs.

State Health Insurance Assistance Program (SHIP) (800-642-5119) - SHIP provides information and assistance about health insurance programs for Medicare beneficiaries concerning Medicare and other health insurance related issues. This assistance is accessed through the Senior HelpLine and the Area Agencies on Aging.

Aging and Disability Resource Connections (ADRC) - The Aging and Disability Resource Connections (ADRC) provides a wide variety of assistance to consumers, their caregivers, and their families to help Vermonters achieve their individual goals. The VT ADRC supports “no wrong door” access to long-term services and supports- reducing the need to contact multiple agencies in order to get the assistance they need, when they need it.

Agency of Human Services (AHS) Field Services Directors - The Field Services Division was created in 2004 and covers the entire Agency of Human Services, including services provided by community partner organizations. Seven Field Directors cover the 12 AHS districts of the state.