ISA
Support Plan For Home and Community-Based Services (HCBS)
After an individual has been found eligible for home and community-based services, the funding request has been approved, and a service provider has been selected, the Designated Agency (DA)/Specialized Service Agency (SSA), or the Independent Support Broker if self/familiy-managing, along with the individual and his/her team, will develop a plan for supports. This plan is called an Individualized Support Agreement (ISA). The ISA is a
Service Providers
Designated Agencies (DA)
The Department of Disabilities, Aging and Independent Living (DAIL) designates one Designated Agency (DA) in each geographic region of the state as responsible for ensuring needed services are available through local planning, service coordination, and monitoring outcomes within their region.